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To our valued customers:

Please follow the steps below to ensure that you do your RMA in the right way.
Please read the RMA Policy (below) very carefully before you send any item back.

Before you apply for a RMA number, you must have the following informations:
Invoice number, Model number, Serial number, Description of the problem.


Click here to fill out RMA request eform

Click here to download RMA request form


Please fill out online or download the form and fax it to request RMA as (905) 707-8804.


RMA POLICY
Return Merchandise Authorization (RMA) Policy

Please read the following carefully to ensure the prompt processing of your RMA:

WARRANTY & CREDIT

1. Unless otherwise stated on the original invoice or outlined below, Cotec Advanced Systems Inc. (CAS) provides a ONE (1) year warranty on all products purchased from CAS.

2. CAS does not support the manufacturer¡¯s extended warranty on any product beyond ONE (1) year unless otherwise stated on the original invoice. For any manufacturer who offers a warranty on products exceeding ONE (1) year, it is the buyer¡¯s responsibility to deal directly with the manufacturer beyond the first year of warranty.

3. CAS does not warranty any products that have been subjected to improper use, abuse or physical damage. Removal of serial number(s) and/or warranty labels will also void such warranty.

4. INSPECTION -- buyer shall inspect goods at the time of delivery and shall notify CAS of any defect or discrepancies within 24 hours of receipt of goods.

5. CREDIT for returned products (except for RAMs and/or CPUs, which shall receive credit within 48 hours and otherwise the merchandise would only be replaced) must be delivered to CAS¡¯s warehouse within SEVEN (7) days as of the original invoice date. The amount of credit will be based on the current market value at time CAS receives the products from customer, unless otherwise notified in writing by CAS. Credit returns will be subjected to a 20% restocking fee. Products returned for credit after SEVEN (7) days as from the original invoice date would only be repaired or refurbished.

6. All returned products must be in new original packaging condition and all items and accessories belonging to the merchandise must be returned in new condition. CAS has the rights to refuse damaged return merchandises due to alteration, abuse, misuse or physical damage (i.e. scratches, trace cut), removal of warranty labels. No credit will be issued.

7. DOA -- product fails to function or damaged during shipment (hereinafter ¡°DOA product¡±), product(s) can be returned to CAS within THRITY (30) days of the date of invoice (except CPU for 48 hours & RAM is covered within 7 days). CAS will replace the DOA product with a new or refurbished product subject to (A) the product¡¯s availability and (B) the customer obtaining a valid RMA number.

8. There is no service charge on fault CAS¡¯s products which are under warranty. Any other services (include software and/or hardware configuration) will be subject to a charge a $30.00 per hour.

9. The warranty from CAS does not cover damage that occurs in transit, or results from accident, alteration, misuse or abuse.

RETURN MERCHANDISE AUTHORIZATION (RMA) REQUEST AND RETURN INSTRUCTIONS

1. Return Merchandise Authorization numbers must be received prior to returning defective merchandise.

2. Issued RMA number is only valid for 7 days as of the date of issue.

3. Once you obtained an assigned RMA number, the defective item(s) can be shipped along with the completed RMA report in original packaging to CAS warehouse.

4. All RMA returns must be enclosed with the original invoice.

5. Returned product(s) must include all accessories and original packing, such as cables, diskettes and manuals.

6. All RMA returned CAS would test merchandise. It requests at least 72 hours to perform the test and return process.

7. All RMA return merchandises or replacements must be shipped by PREPAID only, CAS has the right to refuse all collect shipments.

call us toll free, 1-866-791-8888
Tel:(905)886-6628 Fax:(905)707-8804
Unit 7, 25 West Beaver Creek Rd, Richmond Hill, Ontario, L4B 1K2, Canada
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