Cotec Advanced Systems Inc.
125 West Beaver Creek Rd, Richmond Hill, Ontario , L4B 1C6 Canada
Tel: (905)886-6628 Fax:(905)707-8771    Toll Free: 1-877-888-2CAS

RMA Request Form



RMA Number: 

*Contact Person: 
*Email Address: 
Model# Serial# Invoice# Invoice Date Symptoms Request Remarks

Important: RMA Policy (Please read carefully)

1.RMA number must be obtained before returning any defective products to CAS. The RMA number MUST be written clearly on the outside of the box(es).
2.Customer must provide the copy of original invoice(s) showing all serial numbers and state the symptoms and/or reason for the return of all items and invoice information on CAS RMA Request Form.
3.Warranty void (Item(s) will be shipped back by collect) if RMA item(s) in following status: Physical damage; Opened software; Invalid/Incomplete/Modified serial number; Incomplete package; Insufficient sales information etc.
4.After the RMA number is issued, CAS should receive the product(s) within (seven) 7 days. Otherwise CAS reserves the right for the acceptance of any expired RMA return.
5.All returned products must be in new original packaging condition and all items and accessories belonging to the merchandise must be returned in new condition.  CAS has the rights to refuse damaged return merchandises due to alteration, abuse, misuse or physical damage (i.e. scratches, trace cut), removal of warranty labels.  No credit will be issued.
6.DOA -- products failed to function or damaged during shipment (hereinafter 揇OA product?, products can be returned to CAS within THRITY (30) days of the date of invoice (except CPU for 48 hours & RAM is covered within 7 days). CAS will replace the DOA product with a new or refurbished product subject to (A) the product抯 availability and (B) the customer obtaining a valid RMA number.
7.There is no service charge on fault CAS抯 products which are under warranty.  Any other services or "No Fault Found" (include software and/or hardware configuration) will be subject to a charge a $30.00.
8.ALL RMA shipments MUST be prepaid, collect shipment will be rejected, and no exceptions will be made. All items repaired or replaced under warranty will be shipped back with freight charges, prepaid by CAS.
9.CAS is not responsible for any damage to or loss of any programs, data or removable storage media on returned items. It is the responsibility of customers to do the backup before repairing. 
10.CAS does not support the manufacturer extended warranty on any products beyond ONE (1) year unless otherwise stated on the original invoice.  For any manufacturer who offers a warranty on products exceeding ONE (1) year, it is the buyer responsibility to deal directly with the manufacturer beyond the first year of warranty.
11.No "Cross Shipments" will be made.